Shipping Policy
NeoKas is proud to offer reliable shipping to customers across the UK, Europe, the USA, and Canada.
Processing Time All orders are processed within 1–2 business days. Orders are not shipped on weekends or holidays.
Estimated Delivery Times
- United Kingdom & Europe: 5–6 business days
- USA & Canada: 8–9 business days
Shipping Confirmation & Order Tracking You will receive a shipment confirmation email with tracking details once your order has been dispatched. Tracking updates may take 24–48 hours to become visible.
Shipping Fees We offer free shipping within the United Kingdom. Shipping fees for Europe, USA, and Canada are calculated at checkout based on location and weight.
Delivery Delays Delays may occasionally occur due to customs processing or external factors like weather or carrier disruptions. We will keep you informed in such cases.
Lost or Damaged Packages If your package is lost or damaged during shipping, please contact us immediately at contact@neokas.uk. We will work with the carrier to resolve the issue.