Refund Policy
We want you to be completely satisfied with your purchase. If you are not, you may request a return or exchange within 30 days of receiving your order.
Return Eligibility To qualify for a return:
- Item must be unused and in its original packaging
- Proof of purchase (order number) must be provided
How to Request a Return Email us at contact@neokas.uk with your order number and reason for return. Our team will provide return instructions and a return address.
Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to the original payment method.
Late or Missing Refunds If you haven’t received your refund after 10 business days, please contact your bank or payment provider. If issues persist, contact us at contact@neokas.uk.